How CAQA Bids protects tender documents, pricing, partner information and commercially sensitive materials.
This Confidentiality policy explains how CAQA Bids, part of CAQA Groups and Career Calling International Pty Ltd (ABN 53 162 651 238), protects the confidential and commercially sensitive information entrusted to us by the organisations we work with. Bid and tender work is among the most sensitive consulting work there is: a single engagement can involve your pricing, your delivery model, your partners and your competitive strategy. This policy sets out the standards we apply to that information across every tender writing, grant application, procurement response, panel application and bid review engagement offered through this website.
CAQA Bids serves training organisations, education providers, businesses, not-for-profits, community organisations and government suppliers. Whether you are lodging your first grant application or managing a major government tender, the confidentiality standards described here apply equally.
We treat as confidential all non-public information received in connection with an enquiry or engagement, including tender and request documentation you are required to keep confidential; draft and final submissions, responses and schedules; pricing, cost models, margins and financial information; partner, subcontractor and consortium arrangements; staffing details, resumes and organisational charts; client lists, referee details and past-performance evidence; business strategies, win themes and competitive positioning; and any other commercially sensitive materials shared with us. Information remains confidential whether it is marked as such or not, where a reasonable person would understand it to be sensitive.
Access to engagement materials is limited to the CAQA team members working on your engagement. We store working documents in access-controlled systems, do not disclose your information to any third party without your consent unless the law requires it, and use your materials only for the purpose of delivering the agreed engagement. We do not use one client’s confidential material to benefit another client, and we do not cite your organisation, your bid or your results in our marketing without written permission.
Because we work across the training, education and government-supplier sectors, we maintain conflict-of-interest checks. If two organisations approach us about the same tender or grant round, we will disclose that a conflict exists (without identifying the other party), decline or separate the work, and put information barriers in place where engagements can properly proceed. We also respect the probity rules attached to government procurement processes, including any restrictions on contact with agency staff during a live process.
You must hold the necessary rights or authority to share with us any documents belonging to third parties, including tender documents distributed under confidentiality conditions, partner agreements and referee materials. Please tell us when material you provide carries specific handling restrictions so we can honour them. We also ask that you do not paste commercially sensitive tender content into the general enquiry form on this website; the form is intended for initial contact details and a brief description only, and we will arrange a secure transfer method for engagement documents once we are in touch.
Personal information submitted through our contact and newsletter forms, such as your name, organisation, email address and phone number, is handled in accordance with our Privacy Policy. No payments are taken through this website, so no payment card or banking details are collected here.
We retain engagement materials only as long as needed to deliver the engagement, support any agreed follow-up work and meet our legal, insurance and record-keeping obligations. On written request at the end of an engagement, we will return or securely destroy the confidential materials you provided, subject to any copies we are required by law to retain, which remain protected by this policy.
We may disclose confidential information where disclosure is required by law, by a court or regulator, or by a government agency exercising lawful powers. Where legally permitted, we will notify you before making such a disclosure so you can take your own advice.
Many clients are satisfied by the commitments in this policy and in their engagement agreement. If your organisation, or the tender process you are responding to, requires a signed non-disclosure agreement or confidentiality deed, we are happy to execute one before receiving any sensitive material. Ask us when you make your enquiry.
Questions about this policy, requests for a confidentiality deed, or concerns about how information has been handled can be raised at info@caqa.com.au, by phone on 1800 266 160, or through our contact page.
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